Processing Time is Monday to Friday and next day pick up

Every order processed includes a tracking number for your convenience and shipped via Australia Post - please allow 3-7 business days for your parcel to arrive.

Transit time for domestic is 3-7 business days

We do not provide free shipping.

No, we do not currently ship to PO boxes.

Orders placed before 10 a.m. AEST are typically processed that day and ship within 1-2 days after. 

Uh oh! Let’s see what we can do to help.

 Call us and speak to one of our representatives, our phone number is: 1 (626) 581-1894 

Or 

Email our support team to resolve the issue,  support@apresnail.com.au.

If you have received a broken or damaged product feel free to call us to describe your claim. We may be able to replace the item.

Call us to speak to one of our friendly representatives, our phone number is: 1 (626) 581-1894 or email our team at support@apresnail.com.au 

OH NO! Keep all receipts of the purchase and we should be able to correct this shipping error. Aprés works diligently to provide the best service and care. Together we can fix the problem quickly. 

Please give us a call, our phone number is 1 (626) 581-1894 or email us at support@apresnail.com.au">support@apresnail.com.au

For the benefit of your health and safety Aprés does not accept returns, refunds or exchanges. If you have received an order you are dissatisfied with please consult our customer service team. 

If your order is damaged, or defective you may fill out an RMA form. The form is located in the ‘contact us’ tab on the right of your screen. 

If you suspect an item you purchased is defective, please submit an RMA form found in the ‘contact us’ tab on the right of your screen.

You must submit a form within the 7-day period in which the order was received. Please provide specific information and photographs along with the packing slip. 

In order to properly evaluate the product please provide the:

• Order number
• Email address
• Full name

Once the information is reviewed we will contact you with our decision. 

The professional accounts are reserved for students studying cosmetology and licensed cosmetologists which also includes salon/spa owners. Once you submit your application the credentials are verified by our team and you lock in special pricing and exclusive deals.

The pro account offers professional pricing and exclusive online promotions. As long as your account is active you get to rake in the savings. The account is FREE!

Once you apply for a professional account we will review your credentials and contact you with your results within one week. If you do not receive a message from our team please feel free to contact us to resolve the issue. 

Our phone number is 1 (626) 581- 1894 or send us an email at support@apresnail.com.au">support@apresnail.com.au

Resetting your password is an easy-fix. Simply click “forgot my password” and enter the email address connected to your account. You will receive an email with instructions to reset your password from that secure email. 

Currently, Aprés will accept payment through:

• Paypal