We work hard to process all orders in 1-3 days. If certain items are out of stock or waiting to be restocked this process can be delayed. Orders are shipped M-F every week with the exception of U.S. Federal holidays.
Every order processed includes a tracking number for your convenience. Each order is delivered by one of two carriers. We determine the carrier that will deliver your order the most efficiently. Depending on the carrier used most packages arrive between 1 and 6 days. Please review the order receipt to track your package every step of the journey.
The professional accounts are reserved for students studying cosmetology and licensed cosmetologists which also includes salon/spa owners. Once you submit your application the credentials are verified by our team and you lock in special pricing and exclusive deals.
Once you apply for a professional account we will review your credentials and contact you with your results within one week. If you do not receive a message from our team please feel free to contact us to resolve the issue.
Resetting your password is an easy-fix. Simply click “forgot my password” and enter the email address connected to your account. You will receive an email with instructions to reset your password from that secure email.