All return and product exchange claims must be made within 30 days of date of purchase. You must contact Aprés Nail Australia via e-mail (online@americanbeauty.com.au) for authorisation before returning any items/orders to us.
When submitting a claim for a return/exchange, please select the accurate related concern(s) from the drop down menu and provide the below details:
- Full Name
- Order Number
- Email
The following conditions must be met:
– Items must be unused with all original packaging intact.
– You are liable for any postage costs in returning any items to us.
– Clearance items cannot be returned for exchange or refund.
– You must contact us within 48 hours of receiving your order if any items were damaged in transit. You will be required to supply photo evidence of the damages.
– Refunds and exchanges will exclude the freight cost if your order was under $200.
For product exchanges, please refer above and contact us for further instructions.
Please allow 1-5 business days for exchanges or refunds to be processed once received.
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