Refund and Return Policy
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a RMA request if you meet one of the following criteria:
•Received damaged items
•Missing items from your order
RMA request will be rejected if you do not meet the criteria above mentioned.
Aer Gel Cleaning
Sometimes, regardless of how well you’ve taken care of you Aer Gel airbrush, it needs an expert deep clean. And if that’s something you don’t feel confident in doing yourself, Apres Australia offers an Expert Cleaning service.
If you are interested, you can contact Apres Australia on how you can send in your machine to the Apres Australia offices.
Once received, our trained educator will provide a top to bottom expert cleaning and then ship you back a perfectly cleaned and service machine. It’s the best way to prolong and maintain the life of your Apres Aer Gel airbrush.
Expert Cleaning service fee is $38.70 + shipping.
RMA requests can be made using the "Contact Us" widget on the website. All requests MUST be made within 7 days from the received delivery date, make sure to provide a photo of the faulty or incorrect item and the coinciding packing slip.
When submitting a RMA Request for a return/exchange, please select the accurate related concern(s) from the drop down menu and provide the below details:
- Full Name
- Order Number
*Faulty product and associated shipping fees will be reimbursed ONLY in the form of store credit
When submitting the RMA request for a return/exchange request using Contact Us widget on the right side, please indicate your order number, email, and full name and choose the best options from the drop down menu for your concern.
Shipping fee is ONLY refunded if the product is defective or mis-shipped by Applied Lacquer Industries Inc/Aprés Nail.